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Project: CRM/Email design & build

Client: Various

Role: Designer/Developer

Date: Various

Twenty years of CRM work across retail, home, finance, and hospitality. Delivered through agency relationships with clients including Made.com, Sharps, and Anglian. Often managing multiple client accounts simultaneously.

The work spans the full production lifecycle: briefing, concept, design, build, automation, and delivery. Hundreds of campaigns, hundreds of emails, dozens of automations, each one balancing creative quality with the unglamorous realities of cross-client email production: accessibility, rendering consistency, compliance, and performance.

Results: A depth of CRM experience that's hard to replicate. Two decades across sectors, formats, and client types. With the technical build knowledge to match the design.